Frequently Asked Questions
Q.When is my final payment due?
A.Final payment is due one (1) day prior to the event date, unless otherwise agreed in writing.
Q.What payment methods do you accept?
A.We accept major credit cards (including Apple Pay), ACH payments, and company or institutional checks. Personal checks are not accepted.
Q.Do your drivers accept payment at delivery?
A.No. All payments must be completed prior to delivery. If cash is approved in advance, drivers do not carry change.
Q.When will my equipment be delivered?
A.We will contact you in advance with an estimated delivery and setup window.
Q.Can setup happen before my event day?
A.Yes. Setup may occur:
Up to 1 day before the event for inflatables
Up to 48 hours before the event for tents, tables, and chairs
Q.Do you offer same-day setup?
A.Same-day delivery and setup may be available only for large events when approved in advance and is not guaranteed.
Q.What surfaces can you set up on?
A.We set up on grass, concrete, asphalt, or turf (with proper anchoring).
We do not set up on dirt, mulch, gravel, rocks, sand, sticker patches, or loose surfaces — no exceptions.
Q.Do inflatables need to be anchored?
A.Yes. All inflatables must be properly anchored for safety and insurance compliance.
Q.How are tents anchored on hard surfaces?
A.For hard surfaces such as concrete, asphalt, or turf, tents cannot be staked.
Water barrels or concrete ballasts are required at each tent leg, and additional fees apply.
- A clear, unobstructed path from the truck to the setup area is required
- Distance from the truck to the setup location must be 75 feet or less
- NO steps, stairs, fences, or obstacles
- We cannot lift or carry concrete weights over steps or fences
Q.How are inflatables anchored on hard surfaces?
A.For hard surfaces, sandbags are required at each anchor point and additional fees apply.
- The number of anchor points is determined by unit size and safety requirements
Q.What happens if anchoring is not allowed at my location?
A.If proper anchoring is not permitted or disclosed in advance, setup may be refused without refund.
Q.Do I need to tell you about stairs or difficult access?
A. Yes. Please notify us in advance about stairs, slopes, tiered yards, gates, fences, or limited access.
Failure to disclose may result in delays or additional charges.
Q.Who is responsible for supervising inflatables?
A. The renter is responsible. At least one responsible adult must supervise inflatables at all times.
You may also hire one of our trained staff members to monitor inflatables. A 4-hour minimum applies.
You may also hire one of our trained staff members to monitor inflatables. A 4-hour minimum applies.
Q.How many kids can use a bounce house at once?
A.For moonbounces and combo units, a maximum of 7 children at a time is allowed.
Children must be grouped by age and size.
Q.Are food, drinks, or shoes allowed in inflatables?
A.
No. Shoes, food, drinks, gum, and sharp objects are not allowed inside inflatables.
Q.Is silly string allowed?
A.
Absolutely NO. Silly string causes permanent damage and may result in full replacement charges or cleaning fees.
Q.What is your weather and refund policy?
A.
Once equipment is delivered or set up, no refunds are issued, including for weather-related reasons.
Q.Can I reschedule my event?
A.
Yes, with proper notice:
- 48 hours for tents, tables, and chairs
- 24 hours for inflatables and games
Q.Are deposits refundable?
A.
No. Deposits are non-refundable, but may be used as a credit (rain check) for up to one (1) calendar year,
subject to availability.
subject to availability.